Customer Success Manager

HeroHunt.ai is a software product that recruiters use to find 1 billion candidates across several online sources and help recruiters to engage candidates in a fully automated yet meaningful and personalized way. We are an early stage startup with a passion for building an impactful product.

The Job

We’re looking for a customer success manager who can take ownership over customer success at HeroHunt.ai and who further develops our customer success function and strategy.

The HeroHunt.ai product is used by recruiters across the globe and has a strong variety of customers in terms of cultures and sentiment. But at the same time our target group of recruiters share a lot of similar behavior.

The most important function of the customer success manager is to increase the happiness of the customers of HeroHunt.ai. You’ll be the human in the loop in our highly automated software solution, you'll help solve customer's issues, report feedback to the product team and leadership and you’ll advice how we should better serve customers with the right information at the right time in the customer journey.

You’ll do this and many more things:

• Providing onboarding calls
• Delivering customer success support
• Suggesting better ways of delivering customer success services
• Help improve marketing processes that support the customer success function
• Cross- and upsell HeroHunt.ai products to customers
• Potentially building out a team of customer success managers 

Requirements:

• Must haves: you love interaction with customers, you love to solve problems, you have a structured mind but you're not in love with structure, you have an understanding of the recruitment industry and you like to work with software
• Nice to have skills: customer success, sales, marketing
• English: speaking and writing fluently
• Startup or scaleup experience highly preferable

Experience:

• 2-8 years experience in recruitment, product or customer success related role.

Our values

HeroHunt.ai is a company of free thinkers who love to learn. As a team we prioritize iterative learning and experimentation because we believe in the long term this leads to better product and a better business.

We take ownership over our deliverables by default. This makes us independent and responsible professionals who grow consistently personally and professionally, while having the freedom for our creativity, eagerness to build and overall joy in our work.

We all feel responsible that everyone involved finds joy in their work.

Our team

We are a growing team, currently still small with a team of 6.

One of the founders you’ll work with on a day-to–day basis:

Yuma Heymans (Co-founder & CEO)

We’re entirely bootstrapped and a profitable company.

How we work (remote)

We are a remote-first team. We work both synchronously (overlapping work times) as async (no overlapping work times). Generally speaking, most of the time is synchronous so you can communicate real-time with team members.

We don’t cut on software costs which means you will have all the tools available that you need to do your work (Slack, automation software, other subscriptions).

We work with sprints of two weeks in which we finish our tickets (deliverables). Tickets are set every beginning of the sprint and estimated. We keep each other in check to whether we challenge ourselves hard enough and at the same time be realistic. 

We learn a bit more everyday on how to balance the right level of challenge and what’s realistic. That way we improve quickly as a team and as professionals.

What this job will bring you

• Feel free and a respected team member
• Accelerate learning in a fast growing startup with a global team
• Have full ownership over your work
• Work remote, with occasional local company meetups to grow our personal bonds
• Learn what software entrepreneurship can look like

Salary

• Competitive salary based on location and experience

Benefits

• Employee shares options (details provided in application process)
• 30 holidays
• Allowance for office equipment
• Global travel allowance for company meetups (travel on company’s budget)
• Hardware allowance
• Options: health insurance, gym allowance

*Location: Remote from anywhere. You don’t need a work visa. You’ll be employed in your own country.