Customer support (product specialist)

HeroHunt.ai is a software product that recruiters use to find 1 billion candidates across several online sources and help recruiters to engage candidates in a fully automated yet meaningful and personalized way. We are an early stage startup with a passion for building an impactful product.

The Job

We’re looking for a customer support representative who can help users and customers of our software to resolve issues and be more successful.

The HeroHunt.ai product is used by recruiters across the globe and has a strong variety of customers in terms of cultures and sentiment. In this role you’re responsible for communicating with our users and customers in English and guide them through our software product.  

The most important goal of the customer support rep is to increase the happiness of the customers of HeroHunt.ai.

You’ll do this on a day-to-day basis:

• Providing customer support through Intercom
• Sharing customer feedback with the product team
• Writing help articles
• Maintaining and improving help articles 
• Structuring and improving the customer support function
• Improving customer service automations 
• Potentially building out the customer support team 

Requirements:

• Must haves: strong communicator in English, has worked for a product driven software company
• Nice to have skills: SaaS, customer success, sales
• Startup or scaleup experience preferable

Experience:

• 2-8 years experience in customer support related roles.

Our values

HeroHunt.ai is a company of free thinkers who love to learn. As a team we prioritize iterative learning and experimentation because we believe in the long term this leads to better product and a better business.

We take ownership over our deliverables by default. This makes us independent and responsible professionals who grow consistently personally and professionally, while having the freedom for our creativity, eagerness to build and overall joy in our work.

We all feel responsible that everyone involved finds joy in their work.

Our team

We are a growing team, currently still small with a team of 6.

One of the founders you’ll work with on a day-to–day basis:

Yuma Heymans (Co-founder & CEO)

We’re entirely bootstrapped and a profitable company.

How we work (remote)

We are a remote-first team. We work both synchronously (overlapping work times) as async (no overlapping work times). Generally speaking, most of the time is synchronous so you can communicate real-time with team members.

We don’t cut on software costs which means you will have all the tools available that you need to do your work (Slack, automation software, other subscriptions).

What this job will bring you

• Feel free and a respected team member
• Accelerate learning in a fast growing startup with a global team
• Have full ownership over your work
• Work remote, with occasional local company meetups to grow our personal bonds
• Learn what software entrepreneurship can look like

Salary

• Competitive salary based on location and experience

Benefits

• 30 holidays
• Allowance for office equipment
• Global travel allowance for company meetups (travel on company’s budget)
• Hardware allowance
• Options: health insurance, gym allowance

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*Location: Remote from anywhere. You don’t need a work visa. You’ll be employed in your own country.

**Part-time possible